{"id":48005,"date":"2025-11-25T10:40:21","date_gmt":"2025-11-25T09:40:21","guid":{"rendered":"https:\/\/synertrade.com\/?page_id=48005"},"modified":"2026-05-07T16:12:48","modified_gmt":"2026-05-07T14:12:48","slug":"support-services","status":"publish","type":"page","link":"https:\/\/synertrade.com\/de\/support-services\/","title":{"rendered":"Synertrade Support- &amp; Customer-Care-Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"48005\" class=\"elementor elementor-48005 elementor-46779\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30c138f5 e-flex e-con-boxed e-con e-parent\" data-id=\"30c138f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2722c48 e-con-full e-flex e-con e-child\" data-id=\"2722c48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63545aa elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"63545aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Synertrade Support- &amp; Customer-Care-Services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-129d244 elementor-widget elementor-widget-text-editor\" data-id=\"129d244\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"48\" data-end=\"379\">Bei Synertrade wissen wir, dass selbst die beste Technologie nur so stark ist wie der Support dahinter. Deshalb ist unsere Customer-Care-Organisation darauf ausgelegt, einen hochwertigen, strukturierten und ergebnisorientierten Support bereitzustellen, damit Ihre Teams Synertrade 5 sowie fr\u00fchere Versionen effizient nutzen k\u00f6nnen.<\/p><p data-start=\"381\" data-end=\"583\">Wir kombinieren tiefgehende funktionale und technische Expertise, bew\u00e4hrte Methoden und KI-gest\u00fctzte Prozesse, um Pr\u00e4zision, Geschwindigkeit und Verantwortlichkeit bei jeder Interaktion sicherzustellen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf5ec92 e-con-full e-flex e-con e-child\" data-id=\"bf5ec92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f22037 elementor-widget elementor-widget-button\" data-id=\"7f22037\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/contact\/procurement-project-or-consulting\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontaktieren Sie uns<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8f4afb elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"f8f4afb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/synertrade.zohodesk.eu\/portal\/en\/home\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Zum Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19a2977 elementor-widget elementor-widget-heading\" data-id=\"19a2977\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Welche Support-Level gibt es?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b482d0 elementor-widget elementor-widget-text-editor\" data-id=\"1b482d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"662\" data-end=\"833\">Unser globales Supportmodell stellt sicher, dass jede Anfrage mit dem richtigen Ma\u00df an Expertise, klaren Verantwortlichkeiten und hohen Qualit\u00e4tsstandards bearbeitet wird.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-755ecc1 e-con-full e-flex e-con e-child\" data-id=\"755ecc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a09f79e e-con-full e-flex e-con e-child\" data-id=\"a09f79e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c91572f elementor-widget elementor-widget-heading\" data-id=\"c91572f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Level 1 (L1) Support <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f6ee82 elementor-widget elementor-widget-text-editor\" data-id=\"3f6ee82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"860\" data-end=\"928\">Der strukturierte Einstiegspunkt unserer Customer-Care-Organisation.<\/p><ul data-start=\"930\" data-end=\"1131\"><li data-section-id=\"1lyyzuz\" data-start=\"930\" data-end=\"1004\">Schnelle Bearbeitung von Standardanfragen und Unterst\u00fctzung der Anwender<\/li><li data-section-id=\"rn4wtr\" data-start=\"1005\" data-end=\"1079\">Starker Fokus auf First-Contact-Resolution und effiziente Qualifizierung<\/li><li data-section-id=\"epg1vl\" data-start=\"1080\" data-end=\"1131\">Saubere und pr\u00e4zise Eskalation, wenn erforderlich<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ade6018 e-con-full e-flex e-con e-child\" data-id=\"ade6018\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c198cca elementor-widget elementor-widget-heading\" data-id=\"c198cca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Level 2 (L2)  Support <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f92a72 elementor-widget elementor-widget-text-editor\" data-id=\"6f92a72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1158\" data-end=\"1206\">Erweiterte funktionale und technische Expertise.<\/p><ul data-start=\"1208\" data-end=\"1422\"><li data-section-id=\"1hfoswu\" data-start=\"1208\" data-end=\"1271\">Bearbeitung komplexer Probleme mit tiefgehendem Produktwissen<\/li><li data-section-id=\"1rhggmi\" data-start=\"1272\" data-end=\"1344\">End-to-End-Fehleranalyse und vollst\u00e4ndige Verantwortung f\u00fcr die L\u00f6sung<\/li><li data-section-id=\"vdsvk9\" data-start=\"1345\" data-end=\"1422\">Unterst\u00fctzung von Key Usern zur Sicherstellung kritischer Gesch\u00e4ftsprozesse<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0046a74 e-con-full e-flex e-con e-child\" data-id=\"0046a74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e0b828 elementor-widget elementor-widget-heading\" data-id=\"2e0b828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Level 3 (L3) Support<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e010da1 elementor-widget elementor-widget-text-editor\" data-id=\"e010da1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1449\" data-end=\"1503\">Direkter Zugang zu Produkt- und Engineering-Expertise.<\/p><ul data-start=\"1505\" data-end=\"1658\"><li data-section-id=\"1t9kgxn\" data-start=\"1505\" data-end=\"1576\">Unterst\u00fctzung durch <strong>Entwickler, IT-Ingenieure und Produktspezialisten<\/strong><\/li><li data-section-id=\"1vqj09b\" data-start=\"1577\" data-end=\"1658\">L\u00f6sungsansatz gem\u00e4\u00df SLA-Vorgaben sowie Root-Cause-Analysen f\u00fcr mehr Transparenz<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-207d6b3 elementor-widget elementor-widget-spacer\" data-id=\"207d6b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-959b690 elementor-widget elementor-widget-heading\" data-id=\"959b690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support-Optionen<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3de4975 e-con-full e-flex e-con e-child\" data-id=\"3de4975\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30bdcfb elementor-widget elementor-widget-text-editor\" data-id=\"30bdcfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-section-id=\"zsmc0h\" data-start=\"1680\" data-end=\"1700\">Dedicated Support<\/h3><p data-start=\"1702\" data-end=\"1789\">Ein Premium-Service zur St\u00e4rkung von <strong>Kontrolle, Reaktionsf\u00e4higkeit und Servicequalit\u00e4t<\/strong>.<\/p><p data-start=\"1791\" data-end=\"1930\">Ein dedizierter Support Consultant wird Ihrem Unternehmen zugewiesen und fungiert als zentraler Ansprechpartner sowie interner F\u00fcrsprecher.<\/p><ul data-start=\"1932\" data-end=\"2194\"><li data-section-id=\"174blyu\" data-start=\"1932\" data-end=\"1976\">Zentraler Einstiegspunkt f\u00fcr alle Anfragen<\/li><li data-section-id=\"j93hv8\" data-start=\"1977\" data-end=\"2052\">Beschleunigte L\u00f6sungsfindung durch interne Priorisierung und Koordination<\/li><li data-section-id=\"1mp513u\" data-start=\"2053\" data-end=\"2106\">Zweiw\u00f6chentliche technische Reviews offener Tickets<\/li><li data-section-id=\"x03htk\" data-start=\"2107\" data-end=\"2194\">Monatliches Performance-Reporting mit klarer Transparenz \u00fcber KPIs und Verbesserungen<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-030f374 elementor-widget elementor-widget-text-editor\" data-id=\"030f374\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-section-id=\"d04o80\" data-start=\"2196\" data-end=\"2261\">Application Managed Services (AMS) \u2013 Outsourced Administration<\/h3><p data-start=\"2263\" data-end=\"2432\">Mit AMS k\u00f6nnen Sie die Plattformadministration an Synertrade-Experten delegieren und so operative Effizienz sowie eine gleichbleibend hohe Servicequalit\u00e4t sicherstellen.<\/p><ul data-start=\"2434\" data-end=\"2731\"><li data-section-id=\"k9mcws\" data-start=\"2434\" data-end=\"2512\">Administrationsleistungen nach definierten Qualit\u00e4ts- und Delivery-Standards<\/li><li data-section-id=\"kl260y\" data-start=\"2513\" data-end=\"2589\">Strukturierte Kapazit\u00e4ten \u00fcber Work Units entsprechend Ihren Anforderungen<\/li><li data-section-id=\"1dhi8sh\" data-start=\"2590\" data-end=\"2649\">Detailliertes Scoping und verpflichtende \u00dcbergabeprozesse<\/li><li data-section-id=\"ow6a4o\" data-start=\"2650\" data-end=\"2731\">Vollst\u00e4ndige Abdeckung aller Benutzer innerhalb des vereinbarten Serviceumfangs<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a2a503 elementor-widget elementor-widget-spacer\" data-id=\"9a2a503\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-991a7e7 e-con-full e-flex e-con e-parent\" data-id=\"991a7e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f4942e elementor-widget elementor-widget-spacer\" data-id=\"8f4942e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd02f88 e-flex e-con-boxed e-con e-child\" data-id=\"bd02f88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d745937 elementor-widget elementor-widget-heading\" data-id=\"d745937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Wer liefert diese Services?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf3e1e elementor-widget elementor-widget-text-editor\" data-id=\"3cf3e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2764\" data-end=\"2895\">Unsere Services werden von erfahrenen Synertrade-Beratern erbracht, die vollst\u00e4ndig in unsere globale Organisation integriert sind.<\/p><p data-start=\"2897\" data-end=\"3102\">Unsere Support-Teams sind strategisch in <strong>Amerika, Europa und Asien positioniert.<\/strong> Mit spezialisierten Experten in jeder Region gew\u00e4hrleisten wir N\u00e4he zu unseren Kunden \u2014 geografisch, kulturell und operativ.<\/p><p data-start=\"3104\" data-end=\"3357\">Unsere Support Consultants sind umfassend auf die Synertrade-Plattform und Procurement-Prozesse geschult. Durch kontinuierliche Weiterbildung bleiben sie stets auf die Weiterentwicklung des Produkts und die Anforderungen der Kundenumgebungen abgestimmt.<\/p><p data-start=\"3359\" data-end=\"3581\">Als ein Team arbeiten wir direkt und strukturiert mit den Teams aus R&amp;D, BI, Integration und Infrastruktur zusammen. <strong>Ohne Outsourcing<\/strong> behalten wir die vollst\u00e4ndige Kontrolle \u00fcber die Expertise und die gesamte L\u00f6sungskette.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da7f0c5 elementor-widget elementor-widget-spacer\" data-id=\"da7f0c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2459a6 e-flex e-con-boxed e-con e-parent\" data-id=\"a2459a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4152583 elementor-widget elementor-widget-spacer\" data-id=\"4152583\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dae6d2 elementor-widget elementor-widget-heading\" data-id=\"6dae6d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wie wir arbeiten \/ Methodik<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b190b5 e-con-full e-flex e-con e-child\" data-id=\"9b190b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-628df65 e-con-full e-flex e-con e-child\" data-id=\"628df65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-175911e elementor-widget elementor-widget-image\" data-id=\"175911e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" data-src=\"https:\/\/synertrade.com\/wp-content\/uploads\/2025\/09\/image12.png\"   src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"attachment-large size-large wp-image-46184 lazyload\" alt=\"\" \/><noscript><img decoding=\"async\" width=\"724\" height=\"672\" src=\"https:\/\/synertrade.com\/wp-content\/uploads\/2025\/09\/image12.png\" class=\"attachment-large size-large wp-image-46184\" alt=\"\"><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a088d57 elementor-widget elementor-widget-text-editor\" data-id=\"a088d57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-section-id=\"gdollt\" data-start=\"3614\" data-end=\"3670\">Ein strukturierter und kontrollierter Delivery-Ansatz<\/p><p data-section-id=\"1clgpxh\" data-start=\"3672\" data-end=\"3736\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e9fec8 elementor-widget elementor-widget-text-editor\" data-id=\"1e9fec8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5 data-section-id=\"1clgpxh\" data-start=\"3672\" data-end=\"3736\">Eine zentrale Ticketing-Plattform mit KI-gest\u00fctzten Services<\/h5><ul data-start=\"3738\" data-end=\"3982\"><li data-section-id=\"1vl27qp\" data-start=\"3738\" data-end=\"3797\">Verbesserte Qualifizierung und Weiterleitung von Anfragen<\/li><li data-section-id=\"kfi5hx\" data-start=\"3798\" data-end=\"3862\">Vollst\u00e4ndige Nachverfolgbarkeit und Transparenz aller Requests<\/li><li data-section-id=\"72f4qu\" data-start=\"3863\" data-end=\"3925\">H\u00f6here Genauigkeit und Geschwindigkeit bei der Probleml\u00f6sung<\/li><li data-section-id=\"utz7id\" data-start=\"3926\" data-end=\"3982\">Datenbasierte Priorisierung und Performance-Monitoring<\/li><\/ul><h5 data-section-id=\"1g5yv95\" data-start=\"3984\" data-end=\"4015\">Skalierbares Service-Modell<\/h5><ul data-start=\"4017\" data-end=\"4169\"><li data-section-id=\"h8tbg0\" data-start=\"4017\" data-end=\"4096\">Flexibles Supportmodell angepasst an Gr\u00f6\u00dfe und Komplexit\u00e4t Ihrer Organisation<\/li><li data-section-id=\"1cfxsts\" data-start=\"4097\" data-end=\"4169\">M\u00f6glichkeit zur Skalierung von Ressourcen und Expertise je nach Bedarf<\/li><\/ul><h5 data-section-id=\"8kpbfw\" data-start=\"4171\" data-end=\"4201\">Expertengef\u00fchrte Umsetzung<\/h5><ul data-start=\"4203\" data-end=\"4359\"><li data-section-id=\"1lzk6v0\" data-start=\"4203\" data-end=\"4262\">Dedizierte Berater mit fundierter Kenntnis Ihrer Umgebung<\/li><li data-section-id=\"w0d5rh\" data-start=\"4263\" data-end=\"4359\">Kundenorientierter Ansatz mit Fokus auf Performance, Adoption und kontinuierliche Verbesserung<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-977c65d elementor-widget elementor-widget-spacer\" data-id=\"977c65d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8823000 elementor-widget elementor-widget-heading\" data-id=\"8823000\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nachweisbare Ergebnisse<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a241f3 elementor-widget elementor-widget-text-editor\" data-id=\"7a241f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4388\" data-end=\"4472\">Unsere Leistung wird anhand <strong>klarer, objektiver und konsistenter Kennzahlen gemessen<\/strong>:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c1ad85 e-flex e-con-boxed e-con e-parent\" data-id=\"0c1ad85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d134abc e-con-full e-flex e-con e-child\" data-id=\"d134abc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df445ad elementor-widget elementor-widget-text-editor\" data-id=\"df445ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">25 000<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91ce5e9 elementor-widget elementor-widget-text-editor\" data-id=\"91ce5e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"4484\" data-end=\"4513\">Bearbeitete Anfragen pro Jah<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26394fe e-con-full e-flex e-con e-child\" data-id=\"26394fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f0518 elementor-widget elementor-widget-text-editor\" data-id=\"d2f0518\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">95+ %<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5ebe9b elementor-widget elementor-widget-text-editor\" data-id=\"c5ebe9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:401e2dca-af8f-425c-86cc-a5caf7661ffe-1\" data-testid=\"conversation-turn-4\" data-scroll-anchor=\"false\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"11f4523b-2518-4918-a75c-5f3440ac6215\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\"><p style=\"text-align: center;\" data-start=\"4526\" data-end=\"4550\" data-is-last-node=\"\" data-is-only-node=\"\">Kundenzufriedenheitsrate<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a05c53d e-flex e-con-boxed e-con e-parent\" data-id=\"a05c53d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-87b4027 e-con-full e-flex e-con e-child\" data-id=\"87b4027\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a91f1f5 elementor-widget elementor-widget-button\" data-id=\"a91f1f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/contact\/procurement-project-or-consulting\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontaktieren Sie uns<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60a5c68 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"60a5c68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/synertrade.zohodesk.eu\/portal\/en\/home\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Zum Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Bei Synertrade wissen wir, dass selbst die beste Technologie nur so stark ist wie der Support dahinter. Deshalb ist unsere Customer-Care-Organisation darauf ausgelegt, einen hochwertigen, strukturierten und ergebnisorientierten Support bereitzustellen, damit Ihre Teams Synertrade 5 sowie fr\u00fchere Versionen effizient nutzen k\u00f6nnen. Wir kombinieren tiefgehende funktionale und technische Expertise, bew\u00e4hrte Methoden und KI-gest\u00fctzte Prozesse, um Pr\u00e4zision, [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-48005","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Synertrade Support- &amp; Customer-Care-Services | Synertrade<\/title>\n<meta name=\"description\" content=\"Experience premium support with Synertrade Customer Care. 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