{"id":52008,"date":"2025-11-25T10:40:21","date_gmt":"2025-11-25T09:40:21","guid":{"rendered":"https:\/\/synertrade.com\/?page_id=52008"},"modified":"2026-05-07T16:54:38","modified_gmt":"2026-05-07T14:54:38","slug":"servicios-soporte","status":"publish","type":"page","link":"https:\/\/synertrade.com\/es\/servicios-soporte\/","title":{"rendered":"Servicios de Soporte y Customer Care de Synertrade"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"52008\" class=\"elementor elementor-52008 elementor-46779\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30c138f5 e-flex e-con-boxed e-con e-parent\" data-id=\"30c138f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2722c48 e-con-full e-flex e-con e-child\" data-id=\"2722c48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63545aa elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"63545aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Servicios de Soporte y Customer Care de Synertrade<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-129d244 elementor-widget elementor-widget-text-editor\" data-id=\"129d244\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"54\" data-end=\"396\">En Synertrade, sabemos que incluso la mejor tecnolog\u00eda solo es tan s\u00f3lida como el soporte que la respalda. Por eso, nuestra organizaci\u00f3n de Customer Care est\u00e1 dise\u00f1ada para ofrecer un soporte estructurado, de alta calidad y orientado a resultados, permitiendo a sus equipos trabajar de forma eficiente con Synertrade 5 y versiones anteriores.<\/p>\n<p data-start=\"398\" data-end=\"583\">Combinamos una profunda experiencia funcional y t\u00e9cnica, metodolog\u00edas probadas y operaciones potenciadas por IA para garantizar precisi\u00f3n, rapidez y responsabilidad en cada interacci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf5ec92 e-con-full e-flex e-con e-child\" data-id=\"bf5ec92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f22037 elementor-widget elementor-widget-button\" data-id=\"7f22037\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/synertrade.com\/es\/demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cont\u00e1ctenos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8f4afb elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"f8f4afb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/synertrade.zohodesk.eu\/portal\/es\/home\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acceder al Soporte<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19a2977 elementor-widget elementor-widget-heading\" data-id=\"19a2977\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 niveles de soporte ofrecemos?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b482d0 elementor-widget elementor-widget-text-editor\" data-id=\"1b482d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nuestro modelo global de soporte garantiza que cada solicitud sea gestionada con el nivel adecuado de experiencia, una responsabilidad claramente definida y estrictos est\u00e1ndares de calidad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-755ecc1 e-con-full e-flex e-con e-child\" data-id=\"755ecc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a09f79e e-con-full e-flex e-con e-child\" data-id=\"a09f79e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c91572f elementor-widget elementor-widget-heading\" data-id=\"c91572f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Level 1 (L1) Support <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f6ee82 elementor-widget elementor-widget-text-editor\" data-id=\"3f6ee82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"881\" data-end=\"952\">El punto de entrada estructurado de nuestra organizaci\u00f3n Customer Care.<\/p>\n<ul data-start=\"954\" data-end=\"1155\">\n<li data-section-id=\"1nf2xjw\" data-start=\"954\" data-end=\"1018\">Gesti\u00f3n r\u00e1pida de solicitudes est\u00e1ndar y asistencia a usuarios<\/li>\n<li data-section-id=\"9wwe5\" data-start=\"1019\" data-end=\"1107\">Fuerte enfoque en la resoluci\u00f3n en el primer contacto y en una clasificaci\u00f3n eficiente<\/li>\n<li data-section-id=\"1qjporz\" data-start=\"1108\" data-end=\"1155\">Escalado claro y preciso cuando sea necesario<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ade6018 e-con-full e-flex e-con e-child\" data-id=\"ade6018\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c198cca elementor-widget elementor-widget-heading\" data-id=\"c198cca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Level 2 (L2)  Support <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f92a72 elementor-widget elementor-widget-text-editor\" data-id=\"6f92a72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1182\" data-end=\"1223\">Experiencia funcional y t\u00e9cnica avanzada.<\/p>\n<ul data-start=\"1225\" data-end=\"1480\">\n<li data-section-id=\"fff0tb\" data-start=\"1225\" data-end=\"1311\">Gesti\u00f3n de incidencias complejas que requieren un profundo conocimiento del producto<\/li>\n<li data-section-id=\"1xgc4it\" data-start=\"1312\" data-end=\"1390\">Resoluci\u00f3n integral de problemas con responsabilidad total sobre la soluci\u00f3n<\/li>\n<li data-section-id=\"1ioq75d\" data-start=\"1391\" data-end=\"1480\">Soporte a usuarios clave para garantizar la continuidad de procesos de negocio cr\u00edticos<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0046a74 e-con-full e-flex e-con e-child\" data-id=\"0046a74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e0b828 elementor-widget elementor-widget-heading\" data-id=\"2e0b828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Level 3 (L3) Support<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e010da1 elementor-widget elementor-widget-text-editor\" data-id=\"e010da1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1507\" data-end=\"1558\">Acceso directo a expertos de Producto e Ingenier\u00eda.<\/p>\n<ul data-start=\"1560\" data-end=\"1719\">\n<li data-section-id=\"17aftc9\" data-start=\"1560\" data-end=\"1636\">Intervenci\u00f3n de desarrolladores, ingenieros IT y especialistas de producto<\/li>\n<li data-section-id=\"zrj21h\" data-start=\"1637\" data-end=\"1719\">Resoluci\u00f3n alineada con los SLA y an\u00e1lisis de causa ra\u00edz para una mayor claridad<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-207d6b3 elementor-widget elementor-widget-spacer\" data-id=\"207d6b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-959b690 elementor-widget elementor-widget-heading\" data-id=\"959b690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Opciones de Soporte<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3de4975 e-con-full e-flex e-con e-child\" data-id=\"3de4975\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30bdcfb elementor-widget elementor-widget-text-editor\" data-id=\"30bdcfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-section-id=\"vwi474\" data-start=\"1744\" data-end=\"1763\">Soporte Dedicado<\/h3>\n<p data-start=\"1765\" data-end=\"1872\">Un servicio premium dise\u00f1ado para reforzar el control, la capacidad de respuesta y la calidad del servicio.<\/p>\n<p data-start=\"1874\" data-end=\"1994\">Se asigna un consultor de soporte dedicado a su cuenta para actuar como punto \u00fanico de contacto y representante interno.<\/p>\n<ul data-start=\"1996\" data-end=\"2255\">\n<li data-section-id=\"12xf9az\" data-start=\"1996\" data-end=\"2054\">Punto de entrada centralizado para todas las solicitudes<\/li>\n<li data-section-id=\"36bipv\" data-start=\"2055\" data-end=\"2127\">Resoluci\u00f3n acelerada gracias a la priorizaci\u00f3n y coordinaci\u00f3n internas<\/li>\n<li data-section-id=\"imv8wp\" data-start=\"2128\" data-end=\"2176\">Revisi\u00f3n t\u00e9cnica quincenal de tickets abiertos<\/li>\n<li data-section-id=\"hg8u64\" data-start=\"2177\" data-end=\"2255\">Informes mensuales de rendimiento con visibilidad clara sobre KPIs y mejoras<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-030f374 elementor-widget elementor-widget-text-editor\" data-id=\"030f374\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-section-id=\"1xoymt2\" data-start=\"2257\" data-end=\"2325\">Application Managed Services (AMS) \u2013 Administraci\u00f3n Externalizada<\/h3>\n<p data-start=\"2327\" data-end=\"2482\">AMS le permite delegar la administraci\u00f3n de la plataforma a expertos de Synertrade, garantizando eficiencia operativa y una ejecuci\u00f3n de calidad constante.<\/p>\n<ul data-start=\"2484\" data-end=\"2799\">\n<li data-section-id=\"wcrg1o\" data-start=\"2484\" data-end=\"2574\">Actividades de administraci\u00f3n gestionadas con est\u00e1ndares definidos de calidad y delivery<\/li>\n<li data-section-id=\"19dr9b5\" data-start=\"2575\" data-end=\"2649\">Capacidad estructurada mediante Work Units alineadas con sus necesidades<\/li>\n<li data-section-id=\"113gazb\" data-start=\"2650\" data-end=\"2726\">Definici\u00f3n detallada del alcance y gobernanza obligatoria de transferencia<\/li>\n<li data-section-id=\"uq433s\" data-start=\"2727\" data-end=\"2799\">Cobertura completa de usuarios dentro del alcance de servicio acordado<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a2a503 elementor-widget elementor-widget-spacer\" data-id=\"9a2a503\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-991a7e7 e-con-full e-flex e-con e-parent\" data-id=\"991a7e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f4942e elementor-widget elementor-widget-spacer\" data-id=\"8f4942e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd02f88 e-flex e-con-boxed e-con e-child\" data-id=\"bd02f88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d745937 elementor-widget elementor-widget-heading\" data-id=\"d745937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfQui\u00e9n presta estos servicios?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf3e1e elementor-widget elementor-widget-text-editor\" data-id=\"3cf3e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-section-id=\"jtezwe\" data-start=\"2801\" data-end=\"2833\">\u00a0Nuestros servicios son proporcionados por consultores experimentados de Synertrade, totalmente integrados en nuestra organizaci\u00f3n global.<\/p>\n<p data-start=\"2974\" data-end=\"3184\">Nuestros equipos de soporte est\u00e1n estrat\u00e9gicamente ubicados en Am\u00e9rica, Europa y Asia. Con especialistas dedicados en cada regi\u00f3n, garantizamos proximidad a nuestros clientes \u2014 geogr\u00e1fica, cultural y operativa.<\/p>\n<p data-start=\"3186\" data-end=\"3451\">Nuestros consultores de soporte est\u00e1n altamente capacitados en la plataforma Synertrade y en los procesos de procurement. Actualizan continuamente sus competencias para mantenerse alineados con la evoluci\u00f3n del producto y las necesidades cambiantes de los clientes.<\/p>\n<p data-start=\"3453\" data-end=\"3687\">Como un solo equipo, mantenemos una colaboraci\u00f3n directa y estructurada con los equipos de I+D, BI, Integraci\u00f3n e Infraestructura. Sin externalizaci\u00f3n, garantizamos un control total sobre la experiencia y toda la cadena de resoluci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da7f0c5 elementor-widget elementor-widget-spacer\" data-id=\"da7f0c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2459a6 e-flex e-con-boxed e-con e-parent\" data-id=\"a2459a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4152583 elementor-widget elementor-widget-spacer\" data-id=\"4152583\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dae6d2 elementor-widget elementor-widget-heading\" data-id=\"6dae6d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">C\u00f3mo trabajamos \/ Metodolog\u00eda<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b190b5 e-con-full e-flex e-con e-child\" data-id=\"9b190b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-628df65 e-con-full e-flex e-con e-child\" data-id=\"628df65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-175911e elementor-widget elementor-widget-image\" data-id=\"175911e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" data-src=\"https:\/\/synertrade.com\/wp-content\/uploads\/2025\/09\/image12.png\"   src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"attachment-large size-large wp-image-46186 lazyload\" alt=\"\" \/><noscript><img decoding=\"async\" width=\"724\" height=\"672\" src=\"https:\/\/synertrade.com\/wp-content\/uploads\/2025\/09\/image12.png\" class=\"attachment-large size-large wp-image-46186\" alt=\"\"><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a088d57 elementor-widget elementor-widget-text-editor\" data-id=\"a088d57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-section-id=\"bk2z7e\" data-start=\"3722\" data-end=\"3771\">Un marco de delivery estructurado y controlado<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e9fec8 elementor-widget elementor-widget-text-editor\" data-id=\"1e9fec8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5 data-section-id=\"t7auym\" data-start=\"3773\" data-end=\"3841\">Una \u00fanica plataforma de ticketing con servicios asistidos por IA<\/h5>\n<ul data-start=\"3843\" data-end=\"4058\">\n<li data-section-id=\"5gdx8s\" data-start=\"3843\" data-end=\"3894\">Mejor clasificaci\u00f3n y enrutamiento de solicitudes<\/li>\n<li data-section-id=\"1l1eirt\" data-start=\"3895\" data-end=\"3952\">Trazabilidad y visibilidad completas de las solicitudes<\/li>\n<li data-section-id=\"1b33f35\" data-start=\"3953\" data-end=\"3997\">Mayor precisi\u00f3n y rapidez en la resoluci\u00f3n<\/li>\n<li data-section-id=\"fsqgx0\" data-start=\"3998\" data-end=\"4058\">Priorizaci\u00f3n basada en datos y seguimiento del rendimiento<\/li>\n<\/ul>\n<h5 data-section-id=\"1108zmz\" data-start=\"4060\" data-end=\"4092\">Modelo de servicio escalable<\/h5>\n<ul data-start=\"4094\" data-end=\"4237\">\n<li data-section-id=\"i9z8js\" data-start=\"4094\" data-end=\"4174\">Modelo de soporte flexible adaptado al tama\u00f1o y complejidad de su organizaci\u00f3n<\/li>\n<li data-section-id=\"18nps6b\" data-start=\"4175\" data-end=\"4237\">Capacidad para escalar recursos y expertise seg\u00fan la demanda<\/li>\n<\/ul>\n<h5 data-section-id=\"1l2bxr4\" data-start=\"4239\" data-end=\"4274\">Ejecuci\u00f3n liderada por expertos<\/h5>\n<ul data-start=\"4276\" data-end=\"4432\">\n<li data-section-id=\"t2ki5l\" data-start=\"4276\" data-end=\"4340\">Consultores dedicados con un s\u00f3lido conocimiento de su entorno<\/li>\n<li data-section-id=\"3ntsim\" data-start=\"4341\" data-end=\"4432\">Enfoque centrado en el cliente orientado al rendimiento, la adopci\u00f3n y la mejora continua<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-977c65d elementor-widget elementor-widget-spacer\" data-id=\"977c65d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8823000 elementor-widget elementor-widget-heading\" data-id=\"8823000\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prueba del Impacto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a241f3 elementor-widget elementor-widget-text-editor\" data-id=\"7a241f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4456\" data-end=\"4538\">Nuestro rendimiento se mide mediante indicadores claros, objetivos y consistentes:<\/p>\n<h2 data-section-id=\"11n2h18\" data-start=\"4540\" data-end=\"4549\">\u00a0<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c1ad85 e-flex e-con-boxed e-con e-parent\" data-id=\"0c1ad85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d134abc e-con-full e-flex e-con e-child\" data-id=\"d134abc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df445ad elementor-widget elementor-widget-text-editor\" data-id=\"df445ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">25 000<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91ce5e9 elementor-widget elementor-widget-text-editor\" data-id=\"91ce5e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"4550\" data-end=\"4584\">Solicitudes gestionadas anualmente<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26394fe e-con-full e-flex e-con e-child\" data-id=\"26394fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f0518 elementor-widget elementor-widget-text-editor\" data-id=\"d2f0518\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">95+ %<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5ebe9b elementor-widget elementor-widget-text-editor\" data-id=\"c5ebe9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:401e2dca-af8f-425c-86cc-a5caf7661ffe-5\" data-testid=\"conversation-turn-12\" data-scroll-anchor=\"false\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex max-w-full flex-col gap-4 grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"14704659-909d-4776-8ea9-4021dcffedb0\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden\">\n<div class=\"markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\">\n<p style=\"text-align: center;\" data-start=\"4597\" data-end=\"4631\" data-is-last-node=\"\" data-is-only-node=\"\">\u00cdndice de satisfacci\u00f3n del cliente<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a05c53d e-flex e-con-boxed e-con e-parent\" data-id=\"a05c53d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3bd93e8 e-con-full e-flex e-con e-child\" data-id=\"3bd93e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c07983 elementor-widget elementor-widget-button\" data-id=\"5c07983\" 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Soporte<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>En Synertrade, sabemos que incluso la mejor tecnolog\u00eda solo es tan s\u00f3lida como el soporte que la respalda. Por eso, nuestra organizaci\u00f3n de Customer Care est\u00e1 dise\u00f1ada para ofrecer un soporte estructurado, de alta calidad y orientado a resultados, permitiendo a sus equipos trabajar de forma eficiente con Synertrade 5 y versiones anteriores. Combinamos una [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-52008","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Servicios de Soporte y Customer Care de Synertrade | Synertrade<\/title>\n<meta name=\"description\" content=\"Descubra los servicios de Soporte y Customer Care de Synertrade: soporte L1, L2 y L3, AMS, consultores expertos, servicios impulsados por IA y acompa\u00f1amiento global para garantizar el rendimiento de su plataforma de compras.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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